FAQS...

1. How can I make a reservation directly with the hotel?

You can book directly via the website at www.sousahotels.com or through the following contacts: +351 291 840 160/7 | This email address is being protected from spambots. You need JavaScript enabled to view it..

2. What is time of check-in and check-out?

Room is available for check-in after 2pm; check-out has to be done latest 12pm.
In case of early arrival or late departure the hotel keeps guest luggage until check-in/departure time.
The hotel has a 24 hours reception.

3. Pets are accepted?

Yes, after consultation.

4. The hotel accepts children? What is hotel children age policy?

All children are welcome.
Children are considered so from 0-12 years old.
Age 13 is considered as an adult.
All infants 0-2 are free; 3-12 years old are subject to children supplement policy.

5. Can I change or cancel a reservation that is already made on the reservations system on this site?

Yes you can. Just follow the instructions on the first email (confirmation). If you prefer, alterations can be requested by emailing to This email address is being protected from spambots. You need JavaScript enabled to view it..
*according to availability.

6. Which currency are the prices on the www.estalagemdovale.com site quoted in?

Prices are given in euros.

7. Do I have to pay tax on top of the figures presented?

For hotels in Portugal VAT is already included in the prices quoted in the tariffs.

8. Which credit cards can I use to book on the www.estalagemdovale.com site?

You may use any of the following credit cards: American Express, Visa*, Eurocard/Mastercard*.
*Visa and Mastercard are preferred.

9. What is the policy for cancelling reservations made on the site www.estalagemdovale.com?

For reservations cancelled within a period of under 3 days before the arrival date and no-shows, 1 night of the total amount of the reservation will be debited*.
*Easter, May & August - 100% will be debited.

10. Can a Non Refundable reservation be cancelled?

No. It is charged as guest submits confirmation.

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Contact Us

You have questions? Feel free to come in for a chat anytime.

How to Contact Us

Call us our send an e-mail. Our staff will give you a quick answer. We are positive sure that our answer will give you the information that you need. Paradise is wating for you!

Contact Info

  • Estalagem do Vale
  • Sitio das Feiteiras de Baixo
  • São Vicente – Madeira

Contact Details

  • PHONE +351 291 840 160
  • EMAIL info@estalagemdovale.com
  • FACEBOOK /estalagemdovale
  • GPS 32°47'28.32" N / 17° 2'20.94" W

GDS: AMADEUS - OD - FNCEST / SABRE - HB - 228084 / GALILEO - OD - A7131 / WORD SPLAN - OD - A7131

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